Oracle Mission Critical Support for SaaS
Oracle Mission Critical Support for SaaS is a comprehensive functional support solution to assist customers with efficient operations of their SaaS environments. Our experienced help desk team coupled with critical process management, support of extensions and integrations, functional regression testing, and end-to-end service governance by a designated technical account manager helps enterprises achieve their business goals with Oracle SaaS applications.
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Maximize potential
Access the full power of Oracle SaaS applications through the fast uptake of ongoing product updates and efficient management of cloud process flows and integrations.
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Accelerate adoption
Hasten application adoption and increase the productivity, satisfaction, and confidence of your functional users through expert 24/7 business help desk support.
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Increase agility
Achieve your business performance goals and operate your SaaS solution efficiently with streamlined service governance by your designated technical account manager.
“Going live is just the beginning. As we embark on the journey of continuous improvement together, we are very grateful to have Customer Success Services as our partner.”
Explore Oracle Mission Critical Support for SaaS
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Business help desk
Get timely and targeted functional support with SLAs to quickly address service requests without building your own internal technical help desk. Improve SaaS adoption and business efficiency with hands-on configuration assistance for users, functions, and batch jobs.
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Critical process management
Achieve your business SLAs with extra support for your most important SaaS business processes during crucial events, including 24/7 management, monitoring, resolution, and proactive oversight, to help ensure peak performance.
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Integration support
Gain agility and functionality through operational assistance and break-fix support for any Oracle Cloud Infrastructure (OCI)/PaaS components that interact with your Oracle SaaS applications. Maintain integrations, extensions, and APIs to help ensure data is accurately exchanged across systems.
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Regression testing
Innovate and quickly take advantage of new SaaS features through comprehensive testing as a service and change management oversight. Minimize the impact of updates to key business process workflows and customizations in your SaaS production environment.
Why choose Mission Critical Support for SaaS?
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Boost user productivity
Provide your business users and technical team with the assistance they need to be productive and embrace new SaaS functionalities quickly.
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Maximize performance
Execute your business-critical processes, such as financial closing or payroll, faster and with confidence, backed by an extra layer of support.
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Peace of mind
Avoid any unexpected change effects on your applications, such as after SaaS update cycles or extension and integration upgrades.
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Continuous innovation
Quickly leverage new SaaS features and functionalities to improve your key business processes and outpace your competition.
Get started with Oracle Customer Success Services.
Customer success stories
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City of Tampa partners with Oracle for cloud transformation (1:57)
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Transforming Avis Budget Group with Oracle Cloud ERP and EPM (1:18)
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IMC Industrial Group leverages Oracle SaaS for digital transformation (2:09)